Why Do We Collect Personal Information?
We collect personal information to have a better understanding of your requirements, so that we can offer relevant guidance and ensure a stress-free personalised experience. This, in turn, enables us to offer you support at every stage of your study abroad and career guidance journey.
Information We Collect and How It Is Used?
Information You Provide
Whenever you register on our website, submit enquiry forms, or get in touch with us, we may collect important details, including your name, email address, phone number, academic interests, and preferences. This will help us to respond accurately and deliver services that are customised as per your needs.
Website Usage and Interaction
As you browse through our website, we may collect information about the pages you visit, the total time you spend on them, and how you interact with our content. This is vital data that will help us to understand user behaviour, enhance website performance, and improve overall usability.
Cookies and Tracking Tools
Cookies enable us to remember your tastes and preferences, optimise website functionality, and analyse usage trends. You can easily manage or disable cookies through your browser settings.
Technical and Log Data
Our systems may automatically record technical details like IP address, browser type, device information, and access timestamps. This information offers support for website security, troubleshooting, and service optimisation.
Communication History
We may retain records of emails, phone calls, WhatsApp messages, and other communications for quality assurance, follow-ups, and service improvements.
Data Security and Protection
We adhere to recognised security standards to protect your personal and payment-related information. Your data is never sold or shared with unauthorised third parties. While we take strong precautions, complete security cannot be guaranteed due to external factors beyond our control.
Our Commitment to Your Privacy
We handle all the sensitive information with care, responsibility, and transparency. Your data is used to enhance our services and support your educational and career goals.
Information Sharing
We will share your personal data outside HSA EduWorld only when it is important and under the given conditions:
- To comply with legal or regulatory requirements.
- To enforce our terms, policies, and agreements.
- To detect, prevent, or resolve fraud, security, or technical issues.
- To protect the rights, safety, and property of HSA EduWorld, its users, or the public.
- With your explicit consent, we will share updates about our services, offers, and other important communications.
Use of WhatsApp for Communication
We may use WhatsApp to communicate with users who have voluntarily opted in to receive updates through this platform.
By sharing your phone number and providing consent, you agree that HSA EduWorld may contact you via WhatsApp for different purposes, including, but not limited to:
- Application status, updates, and document reminders
- Admission counseling and academic guidance
- Visa process updates and important notifications
- University shortlisting and program recommendations
- Tips, insights, and guidance related to studying abroad
You may opt out of WhatsApp communication at any time by notifying us.
How Long We Retain Your Personal Information
We retain your personal information only for as long as it is important to offer our services, fulfil legal or regulatory duties, and provide continued support. When we work with trusted third-party service providers, we ensure that they follow strict privacy and data protection standards.
Disclaimer
The information displayed on our website is intended for general guidance only. While we make every effort to ensure accuracy and relevance, we do not guarantee completeness or reliability of the content.
Any dependency on the information provided is at your own discretion. HSA EduWorld is not responsible for any loss, damage, or inconvenience arising from the use of our website or any external links. We also do not guarantee uninterrupted or error-free access to the website and are not responsible for technical issues beyond our control.
Refund Policy
Payments that are made for education-related services are thoroughly reviewed on a case-by-case basis. Refunds may only be considered under specific conditions, such as admission cancellation due to visa rejection or other valid, documented reasons approved by our team.
For detailed terms and conditions, please refer to our Refund Policy page.
Contact Us
If you have any questions or concerns regarding our services or policies, please feel free to reach out to us:
